Trackting Smart - Frequently Asked Questions
Our chat answers your questions and supports you with all your GPS anti-theft needs.
Here you can find answers to the most common questions about Trackting Smart.
How was Trackting born?
The creator of Trackting SMART is Claudio Carnevali, CEO of Trackting.
Rome, April 8, 2016: Claudio takes his beloved Hornet out and slips. Nothing serious, it happens! He returns home, parks his motorbike under the house and two hours later discovers that it's no longer there.
The disappointment, the despair, and the awareness of the probable impunity of these criminals drive him to retaliate in the best way he can: he decides to create the best possible anti-theft device, one that can at least give him the peace of mind to buy another motorbike and enjoy it without the anguish of that dramatic experience.
Today, that anti-theft device is Trackting SMART.
What are the differences compared to Apple AirTag?
The main differences are these:
1) AirTag DOES NOT ALERT YOU IN CASE OF THEFT
Trackting SMART is a real anti-theft device for vehicles (motorcycles, cars, scooters, vans, campers…) that calls you in case of theft.
AirTags, on the other hand, do not alert you in case of theft: they are simply anti-loss devices for objects (keys, wallets, backpacks, luggage…) that communicate via Bluetooth up to a maximum distance of 30 meters.
2) Trackting SMART IS ALWAYS CONNECTED
SMART has an integrated SIM that connects to the GSM cellular network, so it always works, regardless of how far you are from your vehicle and also works in isolated places. For example, if you are in Milan and your vehicle is parked in Palermo, you will still receive the alarm and tracking signal. AirTag, on the other hand, uses the proximity communication of Apple devices (the “Find My” network), so it only works when it passes near an iPhone.
3) TRUE SATELLITE LOCATION
Trackting SMART uses an active GPS antenna that uses three satellite systems (GPS, Galileo, and Glonass) and tracks the moving vehicle in real time, also indicating its direction and speed. AirTag, on the other hand, obtains its position from the nearest Apple device. So, it can only know its position if it is near another Apple device.
4) AirTag IS DETECTABLE BY ANYONE
AirTag is ineffective in case of theft because if a thief moves in a vehicle equipped with an AirTag, they will be notified on their smartphone!
How is a SIM without a monthly fee or top-up possible?
No miracle, we simply made an agreement with an international telephone operator.
The Tracker has a special SIM inside with a bundle of included Internet traffic. It automatically connects to the best operator available at that location.
Trackting SMART consumes data only when sending parking locations (standard use, not in alarm mode) using a negligible amount of data.
Please note: it is not possible to voluntarily use SMART in alarm mode, for example by not carrying the Tag. Continuous position monitoring is not allowed because it could potentially be used for illicit purposes and the battery would drain quickly. The internal SIM may be suspended or deactivated if the system detects potential illicit use.
How long does the battery last? How is it recharged?
The battery lasts 6 months in standby conditions.
With standard use (home-to-work commute, meaning 2 parking events per day), the average battery life is between 2 and 3 months.
We verified this by testing Trackting SMART on a motorcycle in central Rome (GSM cellular signal always above level 4/5), which was always parked on the street.
Factors that can negatively influence battery life include:
- increased parking events (if you park 10 times a day, the battery drains proportionally)
- areas where the GSM cellular signal is generally low (average below 3 on the signal indicator in the App)
- parking in garages where the GSM or GPS signal is poor or absent (SMART tries to connect multiple times, thus using more energy)
- alarm events because in that case, the Tracker sends the thief's location during movement
To recharge the battery, use the provided USB cable and connect it to a smartphone charger or a PC.
You can also use a power bank, which is particularly convenient for charging the Tracker without having to remove it from your vehicle.
How many alarm calls can I receive?
When the alarm goes off, Trackting SMART sends a phone call to the number you registered in your account information on the App (in addition to always sending you a notification on your smartphone).
IMPORTANT: you must always decline the call without answering (red phone button).
Save all the alarm numbers below in your phone book: +1 830 444 4666 – +39 0721 176 0423 – +31 970 102 40666 – +44 7418 372710 and save them in your smartphone as favorite contacts so that they ring even if in "Silent" or "Do not disturb" mode.
This is not a call center: there are no operators who answer, so you should never call these numbers.
Alarm calls are unlimited if you do not answer or if you decline the call. If you answer or voicemail picks up, you will have a maximum of 5 calls per month. If you run out of monthly calls, don't worry: you will still always receive notifications.
NOTE: With some phone operators, voicemail automatically picks up even if you decline the call or do not answer. In this case, one of the 5 monthly calls would be used. To deactivate voicemail, you can follow the guide here.
