Devices and Terms of Use
SMART LTE-M/Edge Single Country
This is the default service combined with the purchase of the Trackting SMART V3 Italy (Single Country) device.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the TAG key fob.
When the Tracker records unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, alerts the user of the vehicle's unauthorized movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the TAG key fob close to the device.
2. Service Features:
The service includes 5 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited.
The service is free of charge.
The service has geographical coverage in the country chosen by the User during the initial pairing.
If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service's operation is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 24 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the App's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the mobile operator providing the eSIMs and device connectivity should fail or cease its activity, or modify roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects, i.e., the CAT-M (LTE) or 2G (GSM) network, is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the User's and third parties' safety and privacy. Therefore, improper use of the device may result in the termination of the service. Trackting considers "improper" use of the system to be use that causes the device to switch to "alarm" mode for a total monthly time exceeding 10 hours.
SMART LTE-M/Edge Europe
This is the default service combined with the purchase of the Trackting SMART V3 Europe (Europe) device.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the TAG key fob.
When the Tracker records unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, alerts the user of the vehicle's unauthorized movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the TAG key fob close to the device.
2. Service Features:
The service includes 5 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited.
The service is free of charge.
The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-europa/).
If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service's operation is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 24 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the App's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the mobile operator providing the eSIMs and device connectivity should fail or cease its activity, or modify roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects, i.e., the CAT-M (LTE) or 2G (GSM) network, is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the User's and third parties' safety and privacy. Therefore, improper use of the device may result in the termination of the service. Trackting considers "improper" use of the system to be use that causes the device to switch to "alarm" mode for a total monthly time exceeding 10 hours.
SMART LTE-M/Edge World
This is the default service combined with the purchase of the Trackting SMART V3 World device.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the TAG key fob.
When the Tracker records unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, alerts the user of the vehicle's unauthorized movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the TAG key fob close to the device.
2. Service Features:
The service includes 5 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited.
The service is free of charge.
The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-mondo/).
If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service's operation is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 24 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the App's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the mobile operator providing the eSIMs and device connectivity should fail or cease its activity, or modify roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects, i.e., the CAT-M (LTE) or 2G (GSM) network, is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the User's and third parties' safety and privacy. Therefore, improper use of the device may result in the termination of the service. Trackting considers "improper" use of the system to be use that causes the device to switch to "alarm" mode for a total monthly time exceeding 10 hours.
SMART Edge Single Country
This is the default service combined with the purchase of the Trackting SMART V2 Italy (Single Country) device.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the TAG key fob.
When the Tracker records unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, alerts the user of the vehicle's unauthorized movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the TAG key fob close to the device.
2. Service Features:
The service includes 5 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited.
The service is free of charge.
The service has geographical coverage in the country chosen by the User during the initial pairing.
If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service's operation is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the 2G (GSM) cellular network. The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 24 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the App's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the mobile operator providing the eSIMs and device connectivity should fail or cease its activity, or modify roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (2G network) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the User's and third parties' safety and privacy. Therefore, improper use of the device may result in the termination of the service. Trackting considers "improper" use of the system to be use that causes the device to switch to "alarm" mode for a total monthly time exceeding 10 hours.
SMART Edge Multicountry
This is the default service combined with the purchase of the Trackting SMART V2 Europe (Multicountry) device.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the TAG key fob. When the Tracker records unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, alerts the user of the vehicle's unauthorized movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the TAG key fob close to the device.
2. Service Features
The service includes 5 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited.
The service is free of charge.
The service has international geographical coverage (list of countries available on our website).
If the device has not sent any telemetry in the last 24 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service's operation is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the 2G (GSM) cellular network. The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 24 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the App's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the mobile operator providing the eSIMs and device connectivity should fail or cease its activity, or modify roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (2G network) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the User's and third parties' safety and privacy. Therefore, improper use of the device may result in the termination of the service. Trackting considers "improper" use of the system to be use that causes the device to switch to "alarm" mode for a total monthly time exceeding 10 hours.
BIKE Edge/CAT-M with subscription
This is the default service for "Trackting BIKE" devices with a subscription.
1. Service Description
The User can view and set the system status directly from the App. There is a "lock" that can be opened or closed.
When the lock on the app is set to OPEN: the Tracker does not send any telemetry.
When the lock on the app is set to CLOSED, the system enters anti-theft mode: if the vehicle moves from a stationary state, the device activates and enters "alarm" mode, beginning to track the vehicle; the system sends a push notification and/or a phone call to the owner who will be informed of the "unauthorized" movement; the alarm state ends when the owner opens the app and sets the lock back to "Open" mode.
2. Service Features
The service includes 10 monthly alert calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail is triggered, alarm calls are unlimited. Push notifications are always unlimited. The service includes 30 days of free use (only for the first pairing), after which it will cost €29 per year as a subscription (which may also be offered at a discount within the app). The service has an annual or multi-annual duration, depending on the payment plan chosen by the User on the app. The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-mondo/). If the service is not renewed within 18 months of the last expiry date, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Conditions of Service Use
The service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the app's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the telephone operator providing the eSIMs and device connectivity fails or ceases its activity, or modifies roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (LTE CAT-M or 2G) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the security and privacy of the User and third parties. Therefore, improper use of the device could lead to the termination of the service. Trackting considers "improper" use of the system to be any use that causes the device to enter "alarm" mode for a total monthly time exceeding 10 hours.
BIKE Edge/CAT-M without subscription
This is the default service combined with the purchase of Trackting BIKE devices in the non-subscription versions.
1. Service Description
The User can view and set the system status directly from the App. There is a "lock" that can be opened or closed.
When the lock on the app is set to OPEN: the Tracker does not send any telemetry.
When the lock on the app is set to CLOSED, the system enters anti-theft mode: if the vehicle moves from a stationary state, the device activates and goes into "alarm" mode, starting to track the vehicle; the system sends a push notification and/or a phone call to the owner who will be informed of the "unauthorized" movement; the alarm state ends when the owner opens the app and sets the lock back to "Open" mode.
2. Service Features
The service includes 10 monthly alert phone calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail triggers, alarm calls are unlimited. Push notifications are always unlimited.
The service has no cost. The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-mondo/).
If the device has not sent any telemetry in the last 18 months, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Service Usage Conditions
The service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker automatically connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the app's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the telephone operator providing the eSIMs and device connectivity fails or ceases its activity, or modifies roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (LTE CAT-M and 2G) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the security and privacy of the User and third parties. Therefore, improper use of the device could lead to the termination of the service. Trackting considers "improper" use of the system to be any use that causes the device to enter "alarm" mode for a total monthly time exceeding 10 hours.
BIKE Edge Base
This is the default service for "Trackting BIKE" devices with a subscription.
1. Service Description
The User can view and set the system status directly from the App. There is a "lock" that can be opened or closed.
When the lock on the app is set to OPEN: the Tracker does not send any telemetry.
When the lock on the app is set to CLOSED, the system enters anti-theft mode: if the vehicle moves from a stationary state, the device activates and goes into "alarm" mode, starting to track the vehicle at regular intervals;
the system sends a notification and/or a phone call to the owner who will be informed of the "unauthorized" movement;
the alarm state ends when the owner opens the app and sets the lock back to "Open" mode.
2. Service Features:
The service includes 10 monthly alert phone calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail triggers, alarm calls are unlimited. Push notifications are always unlimited. The service includes 30 days of free use (only for the first association), after which it will cost 29€ per year (which may also be offered at a discount within the app).
The service has an annual or multi-annual duration, depending on the payment plan chosen by the User on the app. The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-europa/).
If the service is not renewed within 18 months of the last expiration, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Service Usage Conditions
The service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the 2G (GSM) cellular network. The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the app's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the telephone operator providing the eSIMs and device connectivity fails or ceases its activity, or modifies roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (2G network) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the security and privacy of the User and third parties. Therefore, improper use of the device could lead to the termination of the service. Trackting considers "improper" use of the system to be any use that causes the device to enter "alarm" mode for a total monthly time exceeding 10 hours.
ONE Edge/CAT-M with subscription
This is the default service for "Trackting ONE" type devices with a subscription.
1. Service Description
The User receives an alert if the vehicle is moved by third parties who do not possess the keychain TAG.
When the Tracker registers an unauthorized movement, the App enters an "alarm" state and, via push notification and/or phone call, notifies the user of the unauthorized vehicle movement.
When the App enters "alarm" mode, the user can track the vehicle's movements. The geolocation system will send GPS coordinates at regular intervals.
The alarm state ceases upon its deactivation by bringing the keychain TAG closer.
2. Service Features
The service includes 10 monthly alert phone calls to the user in case of improper movement of their vehicle. If there is no answer or the automatic voicemail triggers, alarm calls are unlimited. Push notifications are always unlimited. The service includes 30 days of free use (only for the first association), after which it will cost 39€/£39 per year (which may also be offered at a discount within the app). The service has an annual or multi-annual duration, depending on the payment plan chosen by the User on the app. The service has international geographical coverage (list of countries: https://www.trackting.com/it/copertura-mondo/). If the service is not renewed within 18 months of the last expiration, the internal eSIM will be deactivated and cannot be reactivated.
3. Specific Service Usage Conditions
The service is guaranteed by the use of an integrated multi-operator eSIM contained within the GPS Tracker, which allows the Tracker to connect to the Internet. The Tracker connects to the cellular network CAT-M (LTE) or 2G (GSM). The SIM/eSIM connectivity service is provided by third parties. It is specified that, according to the terms of service of the connectivity service provider, if the eSIM does not send or receive data for a continuous period of at least 18 months, the SIM/eSIM itself may be deactivated without prior notice. Contact us for more information.
In addition to what is specified in the device's user manual and the app's License Agreement, Trackting undertakes to guarantee the provision of the service except in cases beyond its control. In particular, it may be impossible to provide the service if the telephone operator providing the eSIMs and device connectivity fails or ceases its activity, or modifies roaming agreements in the country chosen by the User. Furthermore, it will be impossible to provide the service if the technology used by the cellular network to which the eSIM contained in the device connects (LTE CAT-M or 2G) is discontinued.
4. Improper Use
The service is intended solely for "anti-theft" use: the tracker does not track the owner while driving, but exclusively tracks the thief in case of an alarm. Trackting wants to ensure that the service is used only for this purpose and in a lawful manner, in full respect of the security and privacy of the User and third parties. Therefore, improper use of the device could lead to the termination of the service. Trackting considers "improper" use of the system to be any use that causes the device to enter "alarm" mode for a total monthly time exceeding 10 hours.
